Frequently asked Questions
Will my insurance cover any costs?
Yes! Many of our clients are able to receive partial or full reimbursement for our sessions through their out-of-network benefits.
- How it works: You pay for your sessions the same day the session took place. At the end of each month, we will provide you with a Superbill (a detailed receipt of services).
- What you do: You submit this Superbill to your insurance company. Depending on your plan, they will reimburse you for a portion of the cost of services.
How do I know if my plan has out-of-network benefits?
- To help you make an informed decision about your care, we have provided the resource below to make checking your out-of-network benefits as easy as possible including your deductible status and expected reimbursement levels.
check your insurance reimbursement rates click HERE
- If your prefer to connect with your insurance company directly to determine your out-of-network coverage, we recommend calling your insurance provider and asking: “What is my out-of-network reimbursement rate for outpatient mental health?
Do I have to pay at every session?
No need to “check out” manually. Your card is automatically processed the same day as your service, allowing you to focus entirely on your personal growth without the administrative distraction of handling paperwork and payments.
What payment methods do you accept?
We accept all major credit cards and HSA/FSA cards. To make your time at our practice as seamless as possible, we use a secure, HIPAA-compliant client portal to keep a payment method on file.
What can I expect during my first session?
Think of the first session as a “get to know you” conversation. There is no pressure to have everything figured out or to have a perfect “agenda.” Our primary goals are to:
- Establish Comfort: We focus on making sure you feel safe, heard, and at ease in our space.
- Share Your Story: You can share what brings you to therapy at this time and what you hope to explore or change.
- Collaborate on Goals: We will discuss what your “best life” looks like and how we can work together to help you get there.
Review your Intake Paperwork: We review your history together to ensure that outpatient therapy is the right level of care for you at this time. You will be sent a link to complete our intake paperwork on a secure client portal. Please make sure that you have completed all documents before your first session.
Where do sessions take place?
We offer the flexibility to meet you where you are most comfortable. You can choose between:
- In-Person: Visit us at our physical office in the heart of downtown Greenwich.
- Virtual/Tele-Health: Conduct your sessions from the comfort of your home or office via a secure video platform.
In-person: If you prefer to see your therapist in person, our office is located in the heart of downtown Greenwich at: 45 East Putnam Avenue, Suite 108Greenwich, CT 06830
Finding Us: Our office is located directly above the J. McLaughlin clothing store and across the street from the YMCA. Once you arrive, head to the second floor to Suite 108. You will know you are in the right place when you see a butterfly on the door! (PICTURE OF BUTTERFLY DOOR?) When you arrive, feel free to have a seat in the waiting room and your therapist will come out to greet you for your scheduled session.
Our office is located on the second floor.
Parking: Convenient parking is available behind the building (See below). Please feel free to park there and use the building entrance to reach the second floor. (PICTURE OF PARKING)
Telehealth: Tele-health is perfect for those with busy schedules or those who feel more at ease in their own environment. To ensure a productive session, we ask that you:
- Use a quiet, confidential space where you feel safe to speak freely.
- Ensure you have a reliable internet connection.
- Check your email: Your therapist will send you a private link just before your scheduled time.
Is therapy confidential?
Absolutely. What we discuss in our sessions is legally and ethically protected. There are very specific exceptions to this (such as intent to harm yourself or others), which we will review in detail during your first session and in your initial paperwork.
What is your cancellation policy?
Consistency is key to the therapeutic process, and your appointment time is reserved exclusively for you. We require at least 24 hours’ notice for any cancellations or rescheduling. Please note that sessions cancelled with less than 24 hours’ notice, as well as missed appointments, will be charged the full session fee.
What If I Have More Questions?
We would love to answer them! Please reach out to us at (203) 587-7956 or admin@integrativetherapyandcoaching.com or schedule a free 15-minute consultation.
Ready to take the next step?
If you have a question that wasn’t answered here, feel free to reach out.
Explore our Space
